TERMS AND CONDITIONS
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DEFINITIONS: The words below shall have the meanings herein assigned to them: "Order" shall mean the entire agreement between the Buyer and the Supplier, including these General Conditions, and will be setup by mean of the Offer, the Buyer’s Purchase Order or the acceptance of the Offer, the Supplier’s order confirmation and any amendments thereto of these documents. "Offer" shall mean the budget or firm commercial quotation issued in writing by the Supplier to the Buyer for the sale of the automobile Parts and/or the Services. "Parts" shall mean any of the spare parts, optional components and upgrades supplied. "Services" shall mean manpower, and/or maintenance and/or training supplied.
1. GENERAL - These General Conditions shall govern all quotations, offers, orders, and any other sale document between the Parties and shall prevail over any conflicting clauses contained in the Buyer’s general terms and conditions of purchase. The Buyer’s general terms and conditions of purchase will not be accepted in any circumstances and if contained in another document they shall be deemed to have no effect. These General Conditions shall come into force upon their acceptance of this terms and conditions by the buyer. The Order supersedes any and all previous agreements and understandings, whether written or oral, between the Parties with respect to the subject matter hereof. The Order shall be deemed to have been entered into upon the date of the order confirmation. The Buyer is responsible for providing to the Supplier all information, data and specifications necessary for the Supplier to provide an accurate Offer.
2. CREDIT APPROVAL, INFORMATION AND ACCEPTANCE – All orders will be deemed approved upon confirmation of payment by the Supplier. As a condition of sale, Buyer grants Supplier the right to investigate Buyer’s credit card, to exchange credit information with government law enforcement agencies if the need arises, and report to them about Buyer’s account and relationship with Supplier and Supplier is released from any liability emanating there from.
3. PRICE, PAYMENT CONDITIONS - Price for Parts is to be considered unpacked at storage location, loading operations and expenses not included. All payments shall be made in accordance with terms specified in the Offer or in the Order and shall be considered fulfilled as soon as they will be credited into the bank account of the Supplier. The price does not include packaging or handling, taxes, delivery fees, or any other related expenses. Any delay in payment shall entitle the Supplier to suspend or interrupt the fulfillment of its obligations including the Service. In case of a dispute, the Buyer shall have no right to set off any payment due against presumed expenses borne. List prices are subject to change without notice.
4. DELIVERY – Supplier shall not be liable for failure to fill any order or deliver the goods or for delay in delivering the goods due to any causes whatsoever beyond the Supplier’s control.
5. INSPECTION, STORAGE, WAREHOUSING - Buyer shall open the package and inspect the Supplier's Parts promptly upon their arrival at the delivery destination and shall before the shipping agent identify any damage or confirm that the part is in a good condition; and then within 48 hours of delivery give notice of any claim for defects or nonconformity, together with photographic evidence of the defect or nonconformity to the Supplier's Parts before installation through mail or social media platforms and also put a call to the supplier. Failure to make such claim or give such notice within the stated period shall constitute an irrevocable acceptance of the Supplier's Parts and an admission that such Parts have been received by Buyer in good condition, free of damage and that they fully comply with all the terms and conditions of the Order. Any loss or damage to the Supplier's Parts that occurs during transportation, storage or otherwise after the Parts have been accepted shall be the sole responsibility of Buyer.
6. ORDERS CANCELLATION – Cancellation of orders after payment is totally unacceptable and as refund cannot be issued.
7. RETURNS – Buyer may not return goods unless approved by Supplier in the case of confirmed defects and nonconformity between both parties and must be done within 3 days after delivery; and the part(s) must be in shape as it were before delivery with the original packaging. Electrical parts cannot be returned. However, in the case of unconformity, it can be returned but on the condition that it is not installed yet. (Note: if installed; not returnable). Any returns accepted will be for credit only, transportation cost to be at Buyer’s expense. And any refund shall exclude the shipping fee. Supplier reserves the right to dispose of any unauthorized returns of materials without granting credit. Any approved return must be confirmed in writing by Supplier to be valid via mail. All returned goods must be in saleable condition (un-used) or no credit will be allowed by Supplier.
8. WARRANTY - The Supplier warrants that the Parts are free from any malfunction due to a defect in the material, in the manufacture or in the conception of such Parts for a period of one (1) month from shipment date. No other warranty shall be borne by the Supplier. Common wear parts, electrical parts and consumables are excluded from the warranty. Wear parts are those parts designed to support on their own or as a priority the deteriorations such as abrasion, corroding, ageing, fatigue, etc. Wear parts are for example, but not limited to, seals, guiding parts (bearings, rollers...), shock absorbers, springs, electrical components, filter elements, fuses, fuel pumps, spark plugs, lubricants, pressure gauges, plug coils, all sensors, batteries etc... The Supplier is not bound by any warranty whether legal or contractual, and shall not be held liable for defects or damages arising from any of the following reasons:
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bad maintenance by Buyer of the Parts or the Equipment on which they are installed
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Modification/replacement/repair of the Parts or the Equipment without the written consent of the Supplier or incorrectly carried out by the Buyer.
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use/intervention by unqualified or not properly trained/educated personnel,
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normal wear and tear,
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exposure to conditions outside the range of the environmental specifications, or
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Chemical, electronic or electrical influences which were not contemplated in the Order.
THE ABOVE WARRANTIES SHALL CONSTITUTE THE ONLY WARRANTY AND SOLE REMEDY OF PURCHASER AND THE SOLE LIABILITY OF SUPPLIER; THE WARRANTIES OF THIS PARAGRAPH ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ALL OTHER WARRANTIES, REPRESENTATIONS AND CONDITIONS, EXPRESS OR IMPLIED BY STATUTE, TRADE USAGE OR OTHERWISE ARE EXCLUDED AND SHALL NOT APPLY TO THE PARTS DELIVERED, EXCEPT FOR WARRANTIES WHICH BY LAW CANNOT BE EXCLUDED OR LIMITED.
The Buyer is responsible for properly packaging the failed components for return. The Supplier reserves the right to invoice the Buyer if damages incurred were a result of poor or improper packaging methods.
Information for the processing of personal data
The company SYLVACON INTEGRATED SERVICES LIMITED located in Abuja Nigeria, pays the utmost attention to the security and confidentiality of personal data in the performance of its business activities.
TYPES OF PERSONAL DATA RELATING TO YOU THAT CAN BE COLLECTED
The following categories of personal data relating to you may be collected (the term “personal data” is understood to refer jointly to all the categories outlined below):- Biographical and contact data (e.g. information relating to name, telephone number, email address).
NB: Payment details (e.g. credit card details will be kept by the payment platforms and not kept with the company as personal data).
HOW WE COLLECT YOUR PERSONAL DATA: The Company collects and processes your personal data on the basis of the relationship existing with you. If you provide personal data on behalf of someone else you must make sure, in advance, that the interested parties have read this document. The Company asks for your help to maintain your personal data up-to-date, informing us of any changes.
PURPOSES YOUR PERSONAL DATA CAN BE USED FOR:
Sylvacon Integrated Services Limited may process your personal data for one or more of the following purposes, for the specified legal basis:
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Establishment of the relationship: the Company may process your personal and contact data in order to proceed with the establishment and management of the resulting relationship. Processing Assumption: the provision of data must be considered mandatory for the execution of contractual / pre-contractual measures. Failure to provide such data may result in the inability to carry out your request.
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Compliance with legally binding requests to meet legal obligations, rules and regulations as well as to defend a right in court: the Company may process your personal data to fulfill a legal obligation and / or to defend its rights in court.
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Processing Assumption: Legal obligations to which the Company is obliged to comply.
HOW WE KEEP YOUR PERSONAL DATA SECURE: The Company uses suitable security measures in order to guarantee protection, security, integrity and accessibility of your personal data. All of your personal data is stored on our protected servers (or data bases) and are accessible and usable on the basis of our standards and privacy policies.
HOW LONG WE STORE YOUR DATA FOR: The Company only stores your personal data for the period of time necessary for fulfilling the purposes the data was collected for or for fulfilling any other legitimate connected purpose. Your personal data which is no longer necessary, or for which there is no longer any legal basis for storage, will be irreversibly anonymized or erased in a secure manner.
PARTIES YOUR PERSONAL DATA MAY BE SHARED WITH
Your personal data may be accessed by duly authorized employees. Please contact the Company by info@sylvaconintegratedservices.com if you wish to request a list of such employees to whom your data are communicated.
CONTACTS: For any doubts or comments as well as to exercise your rights you can write info@sylvaconintegratedservices.com. For any complaints or recommendations regarding the processing procedures of your data the Company will make every effort to address your concerns.
OUR DATA PROTECTION RIGHTS AND RIGHT TO CALL THE DATABASE MANAGEMENT STAFF
Under certain conditions you have the right to ask SISL:
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to access your personal data;
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for a copy of the personal data you supplied us with (so-called data portability);
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to correct data in our possession;
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to delete any data the Company has no legal basis to process;
The exercising of the above rights is subject to certain exceptions relating to the safeguarding of the public interest (e.g. the prevention or identification of crimes) and certain interests of the Company. In the event of you exercising any of the above mentioned rights, the Company will be required to verify that you are entitled to exercise the respective right and the Company will generally respond to any requests within a month.
Sylvacon Integrated Services Limited:
Suite B008, B020 Oto Shopping Complex Opp. Gudu Market, Abuja.
Suite A20B Platinum Mega Mall
Opposite Mabushi Ultra Modern Market, Abuja.
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